Managing Conflict

Why Does Conflict Occur?

Conflict is an inevitable part of life and exists when people don’t agree on an issue, decision or action. Some conflicts are minor and dealt with easily, while other conflicts can be major and require a significant amount of time and attention. When conflict is not managed appropriately, it can bring out personal attacks and blame, generate distrust, stifle collaboration and encourage those who think they are “right” to feel elevated above those whose are “wrong.”

Conflict is a normal part of working in groups. Conflict is generated from ineffective communication, different perceptions on an issue, or differing personal beliefs or values. It often is thought of negatively because it makes people uncomfortable, but conflict can be a positive force in group work. Conflict can help the group consider multiple options, boost creativity and allow everyone’s opinion to be heard on an issue.